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Pre-Sales Questions

Q. I don't have a domain name. Does one come with hosting?
A. Many people have already purchased their domain names prior to signing up for web hosting. So, currently, you must bring your domain name with you. Domain names are very inexpensive and are purchased yearly -- usually for under $10. There are always sites having sales on domain names -- so it's usually cheaper to buy them from whoever is cheapest.

Q. I've never created a website before. Do you create my web pages for me -- is that included in web-hosting?
A. No. Web-hosting is like buying a plot of land. You now have the land, but you still have to build the house if you want to live there. Web hosting is the "plot of land" or the space where your website will reside on the world wide web. Creating web pages is not part of the monthly fee for web hosting.

Q. Do web templates come with my web hosting?
A. YES! WorkingFromHeartAndHome.com now provides basic templates that you can use to create your website. These are HTML templates and creating content is the responsibility of the subscriber. We also recommend purchasing a template from My Arts Desire because they are very easy to use.

Q. Can I use FrontPage to create my website?
A. Yes! Currently we offer Front Page Extensions that work with all versions of Front Page.

Q. Will you place ads on my site?
A. WorkingFromHeartAndHome.com will NOT place ads on your site.

Q. Can I upgrade at any time and how does it work?
A. Yes! You can upgrade at any time by e-mailing us at sales@workingfromheartandhome.com. It is free to upgrade and the only charge would be the price difference in the plan you upgrade to.

Q. Do you allow sites to advertise for money on their web site?
A. Yes, we allow sites to have commercial advertisements & you may run a business from your website. Keep in mind that as your business grows and you need more bandwidth & disk space, you will need to upgrade your plan to accommodate your needs.

Q. Can I see some of the websites you host?
A. Yes some sites we host: HostaPartyOnline.com, TheBeautyParty.com, Designer-Walls.com, MyMiaBella.com, GreatSoyCandles.com

Q. I want a website, but I need help. Where can I get assistance?
A. You have several options: You can use the FREE templates included with your hosting. We can build the site for you -- visit our sister site at http://www.GreatBigSmallSites.com for rates. Or, you can add the option of Site Studio to your Hosting Plan for an additional $2 per month. Site Studio is a web-based web creation tool.

Q. What forms of payment do you accept?
A. We accept all major credit cards, debit cards & electronic checks via PayPal Subscription.

Q. Can I pay via Personal Check?
A. We only accept electronic checks via PayPal Subscription. For more information, please visit http://www.paypal.com

Q. Are your servers Unix or NT?
A. Our servers are Linux Red Hat Red Hat 9.0

Q. Do you allow adult sites?
A. NO, we do not allow adult sites.

Q. Is tax included with my monthly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called cPanel. A demo of cPanel can be found here.

Login with the username: demo and the password: demo

Q. Can I pay monthly?
A. Yes, you may pay month to month with no contracts.

Q. How long does it take to setup my account?
A. Your account will be setup within 48 business hours of ordering -- most sites are set up within 24 hours.

Q. Are there any hidden costs or setup fees?
A. No

Q. How much is extra bandwidth and space?
A. If you need more bandwidth or disk space e-mail us to upgrade you to a higher plan. If you need more bandwidth or space than our highest plan offers, please email sales@workingfromheartandhome.com for a custom plan.

Q. Do you offer telnet or shell access?
A. No. Due to security reasons we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to set up cron jobs.

Q. Can I password protect directories?
A. Yes, you can password protect directories within cPanel.

E-Mail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email accounts.

Q. Why won't my email address work?
A. Make sure you set it up exactly as demonstrated in this Outlook tutorial.

Q. I did the above correctly why will it still not work?
A. Let's troubleshoot it some more here. If you are still having problems, read it again. Still having problems? READ it once more. 99.9% of the people who contact me saying they have read it and are still having problems are given an answer quoting from this exact page.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put: mail.YourDomain.com

Q. Where do I go to check my emails using my browser?
A. http://www.YourDomain.com/webmail/

Q. How can I setup webmail to go directly to Horde, Neomail or Squirrel Mail?
A. Login to the one you prefer to use after doing so copy the entire URL from your address bar. You will now login to your cPanel and create a subdomain to go to the address you just copied.

Q. How do I setup FormMail?
A. FormMail Tutorial

Q. Are there any limits to how many e-mails I can send at one time -- or how large my Mailing Lists are? What is your E-Mail Policy
A. Yes, there are limits -- Please click for details

DNS

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. How do I change my DNS?
A. Please read http://www.workingfromheartandhome.com/dns.htm

Q. Can I view my site even though my domain's name servers haven't propagated yet?
A. Yes http://your-ip-here/~yourusernamehere/
(please don't forget the ~ before your user name)

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail. If you have lost your welcome email, you can email support for your server's DNS.

Control Panel

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel. You can also log in from my Home page.

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

FTP

Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here -- currently it is only still free for educational purposes.

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my FTP password change when I change my cPanel password?
A. Please allow 24 hours for your FTP password to sync with your cPanel password.

Paths

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. Try the following paths till one works: /usr/bin/ >>> /usr/local/bin/convert >>> /usr/bin/X11/ >>

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

CGI/ASP/PHP/MySQL/JSP

Q. None of my CGI scripts are working on the server. How do I get them to work?
A. First make sure that they are chmod to 755 -- if that doesn't work troubleshoot it

Q. I'm having problems with JS?
A. JSP FAQ

Q. How do I create databases and manage them?
A. Login to your cPanel and click MySQL Databases. After your database is created you can manage it from phpMyAdmin. This can be found at the very bottom of the MySQL page.

Software Versions

Q. What version of php are you using?
A. We are using version 4.3.7

Q. What version of perl are you using?
A. We are using version 5.8.0

Q. What version of MySQL are you using?
A. We are using version 4.0.18

Q. What version of JSP are you using?
A. We are using version 5.0.19 What makes this version so special? Read

Q. What version of cPanel are you using?
A. Our servers automatically stay up to date with the most recent stable cPanel version.

Billing

Q. How can I update my billing info?
A. Please update your billing information with PayPal. If you need further assistance, please contact us at billing@workingfromheartandhome.com.

Q. I need my payment invoices how do I get them?
A. Your billing history is available from your PayPal My Account Screen and click on History.

Q. How do I upgrade my account to a better plan?
A. Please e-mail me at billing@workingfromheartandhome.com

Q. How do I get the 30 day money back?
A. Please e-mail me at billing@workingfromheartandhome.com

Q. How do I make a payment?
A. All payments are recurring via PayPal subscription. Your monthly payment will be automatically deducted.

Q. How do I cancel my web hosting?
A. Please go to http://www.workingfromheartandhome.com/cancel.htm

SSL

Q. What is the difference between shared SSL and private SSL?
A. A shared SSL displays as https://IP/~YourUserName/ A private SSL would display as https://www.YourDomain.com in the address bar.

Q. How do I purchase a private SSL from you and what type is it?
A. I sell Comodo 128 bit certificates for $75 a year and it includes free installation. To purchase an SSL from us -- sales@workingfromheartandhome.com

Q. Can you tell me a little about Comodo SSL's?
A. Comodo SSL's are trusted by over 99.3% of internet browsers (equal to Verisign and Thawte certificates). The only difference between one ssl type and another is the browser recognition. You can rest assured the Comodo SSL certificates we our selling are among the highest browser recognition in the industry. To name a few of the browsers.. all Internet Explorer 5.00 and above, Netscape 4x and above, AOL 5 and above and Opera 5 and above and comes pre-installed with all Windows 98SE, Windows ME, Windows 2000, Windows XP, Mac OS 8.5, Mac OS 9.x, Mac OS X operating systems.

Q. What is the path to the free shared SSL?
A. Please visit our shared SSL page.

Q. Do you have a seal I can place on my site?
A. Yes,

Subdomains

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN?
A. To create a sub-domain cPanel asks for the name you wish to use. MAKE SURE the sub-domain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the sub-domain test.mydomain.com so my sub name is going to be test. If I already have a folder in my FTP named test I need to delete it or rename it to something different before I create the sub-domain with the test name from cPanel.

Q. What is a subdomain?
A. www.domain.com is a domain name. A sub-domain is anything that replaces the www in a domain name. forum.mydomain.com is a sub-domain. www.forum.mydomain.com is not a subdomain.

Add-on Domains

Q. What is an add-on domain?
A. An add-on domain is a fully functional domain that will work out of a folder in your main sites' FTP.

Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
A. You cannot create an add-on domain if your DNS hasn't propagrated to the server already. So after you change the sites' DNS you are trying to add, you will need to wait 24-48 hours before attempting to create your add-on domain. There are three fields cPanel asks for when creating an add-on domain.

1. "New Domain Name:" You will put in the newdomain.com DO NOT put www in the name!

2. "Username/directory/subdomain Name:" This will be the folder cPanel creates in your main accounts' FTP. MAKE SURE that the name you give it doesn't already have a folder. For example, if you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the add-on domain to be chris you will mess a lot of things up!!!

3. "Password:" fill in any password you want here.

Q. Help! I added an add-on domain why did it say subdomain added?!!?
A. It creates it as a sub-domain by creating the folder within your main sites' FTP. Please ignore this! It is a fully functional domain name. It is only called a sub-domain when in fact it is an add-on domain.